Delivery & Returns
FREE standard UK delivery on all orders above £50.
All orders are dispatched using UK standard delivery.This will take approximately 2-5 working days.
Orders to the EU are will take approximately 3-7 working days. Delivery duties are unpaid.
Shipping to the rest of the world is estimated at 5 -14 days depending on the country. Delivery duties are unpaid.
Please e- mail email@example.com if you have any questions.
Should you wish to return an item, please send an e-mail to firstname.lastname@example.org to request a return within 14 days of receiving your order.
We will e-mail you to confirm your request.
All items must be sent back to us in the original packaging provided.
Where provided, any branded packaging such as dust bags,canvas bags as well as care instructions, jewellery tags, jewellery and clothing tags should be included in your return.
Footwear should be returned unmarked, unworn and in the original and undamaged packaging.
Shapewear should be tried on over underwear and returned in a sellable condition.
Items must not be soiled. Returns that are damaged, soiled, worn or returned without the original box may not be accepted and may be returned to the customer.
Please note that you have a legal obligation to take reasonable care of the items while they are in your possession. If you fail to comply with this obligation, your entitlement to a refund may be affected.
We strongly recommend you obtain a 'Certificate of Posting' from the Post Office or courier, as we will not accept responsibility for parcels lost in transit.
Accepted returns will be credited to the original payment method within 30 days of receipt of goods returned.
Shipping charges will not be refunded.
You will be notified by email once your return has been received and processed.
Please note refunds to credit/debit card can take up to 5 working days.
If you have any queries please send an e-mail to email@example.com so we can help you.
We accept exchanges for the same item in a different size.
If you want a different item, then you will need to return the unwanted item for a refund and place a new order.
If the item you have requested for an exchange is available, we will send you a new order confirmation.
If the exchange requested is not available, you will be contacted directly and a full refund will be processed.
The same returns policy applies for exchanged goods.